You can easily join Mosaada by signing up using your email, phone number, or UAE PASS for a faster and more secure experience. Complete your profile and upload the required documents to start receiving requests.

To start, you need:

• Emirates ID

• Valid driving license

• Vehicle ownership (tow truck)

• Vehicle details

Bank account details

Yes, UAE PASS allows a seamless and secure login with verified identity.

Currently, Mosaada operates in Abu Dhabi and Al Ain only, with plans to expand in the future.

the app is available 24/7, and you can go online or offline anytime

Yes, you can update your details, and some changes may require approval.

Once you are online, nearby requests will be sent to you automatically.

Yes, you can switch to offline mode anytime.

Yes, but maintaining a good acceptance rate helps you get more requests.

You can complete the trip upon reaching the drop-off location.

Earnings are transferred weekly to your bank account.

You can contact support directly through the app

Pricing is based on distance and shown before accepting the request.

Cancellation fees may apply depending on timing and policy.

Professionalism, safety, and respect are required.

Your company can register through the website using your email address and phone number. After registration, you will need to complete your company profile and add your drivers and vehicles in order to start receiving requests.

The driver account is created by the company through the dashboard, then it is reviewed and activated by Mosaada within 24 hours. After activation, the company provides the driver with their login credentials (email and password), allowing them to access the app and operate under the company system.

Mosaada provides you with a comprehensive dashboard to manage your drivers and vehicles. Through the dashboard, you can:

• Add or remove drivers

• Assign or unassign drivers to vehicles

• Update vehicle details

• Monitor driver status (online / offline)

To register your company, you will need to provide:

• A valid trade license

• Emirates ID of the owner or authorized person

• Driver details

• Vehicle details

Company bank account information

Yes, you can add multiple drivers under your company and assign each driver to a specific vehicle. This allows you to manage your entire team and fleet efficiently through one centralized platform.

Currently, Mosaada operates in Abu Dhabi and Al Ain, and your fleet can operate within these areas. There are plans to expand to additional emirates in the future.

When your drivers are set to "online", requests are automatically assigned to the nearest available driver within your company.

The system automatically distributes requests based on location and proximity to the customer, ensuring faster response times.

Yes, you can manage driver availability through the dashboard, or each driver can control their own status (online / offline).

Yes, Mosaada provides detailed reports through the dashboard, including total trips, earnings, driver performance, and daily and weekly reports.

Pricing is calculated based on distance in a fair and transparent way, and the full trip details and price are shown before accepting the request.

If a customer cancels a request, the cancellation policy is applied, and compensation fees may be charged to the customer depending on the timing of the cancellation.

Yes, you can monitor driver performance through the dashboard, including number of trips, ratings, driver status, and daily activity.

Earnings are transferred weekly to the company’s bank account, along with clear financial reports for all transactions.

A workshop can register through the website using an email address and phone number. After registration, the workshop must complete its profile and add services and supported car brands to start appearing to customers.

To register a workshop, you need to provide:

• Trade license

• Emirates ID of the owner or authorized person

• Workshop details (location, contact numbers, working hours)

• Services offered

Your workshop appears in the app under:

• The nearest workshops to the customer

• Workshops specialized in the car type selected by the customer through filters

It will display:

• Workshop name

• Location

• Working hours

• Services offered

• Ratings

Yes, customers can select the workshop and navigate to it directly without requesting a tow truck.

Yes, when a customer selects your workshop, they can request a tow truck with your workshop set as the drop-off location.

Yes, you can update your workshop details anytime through the dashboard. Some changes may require review to ensure accuracy.

Mosaada offers two subscription plans:

• Basic

• Premium

Workshops receive the first 3 months for free after registration, after which they can choose the most suitable plan.

You can manage all your services through the dashboard, including adding new services or updating existing ones.

Yes, you can select the car brands your workshop supports, helping you appear to the right customers.

Yes, you can set and update your working hours, which will be shown to customers in the app.

Yes, customers can rate your workshop after service through a unique QR code assigned to your workshop. You can share this QR code with the customer so they can scan it and leave a rating.

You can improve your workshop visibility by:

• Keeping your information updated

• Providing high-quality service

• Receiving positive ratings

• Subscribing to available plans (Basic / Premium)

Yes, the system provides reports through the dashboard, including number of visits and overall workshop performance.

You can contact support through the platform for assistance.

Yes, workshops must maintain service quality, respect customers, and comply with regulations. Additionally, workshops must offer a special discount to Mosaada customers with a minimum of 5%.